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Make a Claim - Loan Repayment Insurance
If something happens to you like illness, disablement or redundancy, and means you’re unable to pay your car loan, we're here to make sure your loan repayment insurance claim is as easy and stress-free as possible.
3 Simple Steps to Making a Claim (based on your claim being accepted)
1. Complete the appropriate claim form below (in full) and email it, along with the relevant information, to claims@dplinsurance.co.nz.
Disability Claim Form
Relevant information - evidence from a medical practitioner of the disability, and evidence that you have obtained and are following the advice of the medical practitioner
Redundancy Claim Form
Relevant information - evidence of your redundancy from your employer, and evidence that you are registered with Work and Income New Zealand
Bankruptcy Claim Form
Relevant information - evidence of your bankruptcy from the liquidators, receivers and courts that the company you have direct control over has gone into liquidation and or copies of the court order issued for the winding up of the company
Accidental Death Claim Form
Relevant information - evidence from a medical practitioner of the terminal illness and evidence that you have obtained and are following the advice of the medical practitioner
Death Claim Form
Relevant information - proof of death (death certificate), age and identity
Relevant information - evidence from a medical practitioner of the disability, and evidence that you have obtained and are following the advice of the medical practitioner
Redundancy Claim Form
Relevant information - evidence of your redundancy from your employer, and evidence that you are registered with Work and Income New Zealand
Bankruptcy Claim Form
Relevant information - evidence of your bankruptcy from the liquidators, receivers and courts that the company you have direct control over has gone into liquidation and or copies of the court order issued for the winding up of the company
Accidental Death Claim Form
Relevant information - evidence from a medical practitioner of the terminal illness and evidence that you have obtained and are following the advice of the medical practitioner
Death Claim Form
Relevant information - proof of death (death certificate), age and identity
2. We’ll contact you within 24 hours of receiving the claim form to discuss it or give you your claim number.
3. We’ll manage the process and payments with your finance company, and keep you updated on progress.
We’re here to help, so please feel free to call us on 0800 674 678 or email us at claims@dplinsurance.co.nz with any questions.
FAQs
Q What if I had a pre-existing condition when I took out Loan Repayment Insurance?
A There is no cover for any claim attributable either wholly or in part to any illness, injury or condition you had known about, had symptoms of or had any treatment for in the six months prior to the start of the period of insurance, or where a symptom existed that would cause a reasonable person in the circumstances to seek diagnosis, care or treatment.
Q What’s the difference between redundancy and bankruptcy?
A Redundancy is when you’re made redundant from your job by the business you work for. Bankruptcy is where you own and work in your own business, and that business is put into liquidation.